Right Of Withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period for services is fourteen days from the day on which the contract is concluded, and for all other services fourteen days from the day
on which you or a third party other than the carrier designated by you took possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order;
on which you or a third party other than the carrier designated by you took possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered separately;
on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must notify us (ZEN DE. Owner Abdul Barwdi, Niedernhaller Str. 21, 74679 Weißbach, email support@zenplanet.de ) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or email). You may use the attached model cancellation form, although this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
The right of cancellation and return for distance selling contracts according to Section 312g Paragraph 1 of the German Civil Code is excluded according to Section 312g Paragraph 2 No. 1 of the German Civil Code if the goods are manufactured according to the customer’s specifications and are tailored to his personal needs. For this reason, all print products, promotional items, fully configured Cronus Zen, GPC scripts, ZEN DE vouchers and support bookings produced by ZEN DE are excluded from the right of return.
You confirm this yourself before completing the purchase by checking and agreeing to the General Terms and Conditions and the legal text also listed there, which informs you about the premature expiry of your right of withdrawal.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
ibnhoms
Inh Abdul Barwdi
Niedernhaller Str. 21
74679 Weißbach
support@zenplanet.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service(s) (*):
–
Ordered on (*)/received on (*)
–
Name of the consumer(s)
–
address of the consumer(s)
–
Signature of the consumer(s) (only if notification is on paper)
–
Date
(*) delete if not applicable
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Unless otherwise agreed, there is no right of withdrawal for contracts for the provision of services in connection with leisure activities if the contract stipulates a specific date or period for the provision. Accordingly, a right of withdrawal is also excluded for contracts that involve the sale of tickets for scheduled leisure events.
Consumer confirmation in case of early action
Note:
If service contracts are concluded with a consumer via the Internet or by letter, email, telephone, fax or outside of business premises, the consumer must be informed of his right of cancellation before the contract is concluded. If the entrepreneur wants to start providing his services before the expiry of the 14-day cancellation period, he must have the consumer sign the following agreement so that he does not lose his right to compensation.
I agree that you begin to perform the ordered service before the expiry of the cancellation period. I am aware that I will lose my right of cancellation once you have fully fulfilled the contract.
Place, Date: Signature:
right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason.
The cancellation period for services is fourteen days from the day on which the contract is concluded, and for all other services fourteen days from the day
on which you or a third party other than the carrier designated by you took possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered as a single order;
on which you or a third party other than the carrier designated by you took possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered separately;
on which you or a third party other than the carrier designated by you took possession of the last partial shipment or the last piece, provided that you have ordered goods that are delivered in several partial shipments or pieces;
To exercise your right of withdrawal, you must notify us (ZEN DE. Owner Abdul Barwdi, Niedernhaller Str. 21, 74679 Weißbach, email support@zenplanet.de ) of your decision to withdraw from this contract by means of an unambiguous declaration (e.g. a letter sent by post or email). You may use the attached model cancellation form, although this is not mandatory.
To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.
The right of cancellation and return for distance selling contracts according to Section 312g Paragraph 1 of the German Civil Code is excluded according to Section 312g Paragraph 2 No. 1 of the German Civil Code if the goods are manufactured according to the customer’s specifications and are tailored to his personal needs. For this reason, all print products, promotional items, fully configured Cronus Zen, GPC scripts, ZEN DE vouchers and support bookings produced by ZEN DE are excluded from the right of return.
You confirm this yourself before completing the purchase by checking and agreeing to the General Terms and Conditions and the legal text also listed there, which informs you about the premature expiry of your right of withdrawal.
consequences of revocation
If you cancel this contract, we will refund all payments that we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us), promptly and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this refund, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged any fees for this refund.
If you have requested that the services begin during the cancellation period, you must pay us an appropriate amount corresponding to the proportion of the services already provided up to the point in time at which you notify us of the exercise of the right of cancellation with regard to this contract compared to the total scope of the services provided for in the contract.
We may refuse repayment until we have received the goods back or until you have provided evidence that you have returned the goods, whichever is the earlier.
You must return or hand over the goods to us promptly and in any event no later than fourteen days from the date on which you notify us that you have cancelled this contract. This deadline is met if you send the goods before the expiry of the fourteen-day period. You will bear the direct cost of returning the goods.
You only have to pay for any loss of value of the goods if this loss of value is due to handling of the goods which is not necessary to check their quality, properties and functioning.
sample cancellation form
(If you want to cancel the contract, please fill out this form and send it back.)
To:
ibnhoms
Inh Abdul Barwdi
Niedernhaller Str. 21
74679 Weißbach
support@zenplanet.de
I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*) / the provision of the following service(s) (*):
–
Ordered on (*)/received on (*)
–
Name of the consumer(s)
–
address of the consumer(s)
–
Signature of the consumer(s) (only if notification is on paper)
–
Date
(*) delete if not applicable
Exclusion or premature expiry of the right of withdrawal
The right of withdrawal does not apply to consumers who, at the time the contract is concluded, are not members of a member state of the European Union and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded.
Unless otherwise agreed, there is no right of withdrawal for contracts for the provision of services in connection with leisure activities if the contract stipulates a specific date or period for the provision. Accordingly, a right of withdrawal is also excluded for contracts that involve the sale of tickets for scheduled leisure events.
Consumer confirmation in case of early action
Note:
If service contracts are concluded with a consumer via the Internet or by letter, email, telephone, fax or outside of business premises, the consumer must be informed of his right of cancellation before the contract is concluded. If the entrepreneur wants to start providing his services before the expiry of the 14-day cancellation period, he must have the consumer sign the following agreement so that he does not lose his right to compensation.
I agree that you begin to perform the ordered service before the expiry of the cancellation period. I am aware that I will lose my right of cancellation once you have fully fulfilled the contract.
Place, Date: Signature:
